Support

Email [email protected]. Include your account email and, for a problem with a state, the pair and the time in UTC. Never send an API key or a card number.

Setup guides are in the docs. Past states and every feed gap are on the track record.

Common problems

The light says stale

The feed has stopped or fallen behind. Treat it as unknown, not safe. It clears when data returns.

The API says 401

The key is wrong or revoked. Create a new one in Advanced settings.

The API says 402

The trial ended or the subscription lapsed. Choose a plan on the Billing page.

The API says 403

That feature is on a higher plan. The reply names the plan.

The API says 429

Too many requests. Wait a second and slow down.

I lost my API key

Keys are shown once. Revoke it in Advanced settings and create another.

I want to change or cancel my plan

Open Billing, then the Stripe customer portal.